Business Process Management (BPM)

Business Process | Business Solutions

There are multiple business process improvement methodologies but we are big believers and practitioners of Lean Six Sigma. Lean Six Sigma is a methodology that relies on a collaborative team effort to improve performance by systematically removing waste,[1] combining lean manufacturing/lean enterprise and Six Sigma to eliminate the eight kinds of waste: Transportation, Inventory, Motion, Waiting, Over production, Over processing, Defects, and Skills.


What problem would you like to fix? The Define Phase is the first phase of the Lean Six Sigma improvement process. In this phase, the leaders of the project create a Project Charter, create a high-level view of the process, and begin to understand the needs of the customers of the process. This is a critical phase of Lean Six Sigma in which your teams define the outline of their efforts for themselves and the leadership of your organization.

Don’t keep doing things the way you’ve been doing them. Remove waste, improve efficiency and increase your organizations profitability.


How does the process currently perform? Measurement is critical throughout the life of the project and as the team focuses on data collection initially they have two focuses: determining the start point or baseline of the process and looking for clues to understand the root cause of the process. Since data collection takes time and effort it’s good to consider both at the start of the project


What does your data tell you? This phase is often intertwined with the Measure Phase. The data collection team may consist of different people who will collect different sets of data or additional data. As the team reviews the data collected during the Measure Phase, they may decide to adjust the data collection plan to include additional information. This continues as the team analyzes both the data and the process to narrow down and verify the root causes of waste and defects.


How will you fix the problem? Once the project teams are satisfied with their data and determined that additional analysis will not add to their understanding of the problem, it’s time to move on to solution development. The team is most likely collecting improvement ideas throughout the project, but a structured improvement effort can lead to innovative and elegant solutions.


How do you sustain the newly achieved improvement? This phase is a mini version of process management. The team has been building a form of infrastructure throughout the life of the project, and during the Control Phase they begin to document exactly how they want to pass that structure on to the employees who work within the process.

Incorporating Lean Sigma’s business process improvement methodology is a well known business solution all companies should consider.

Contact us now to learn how we can help your organization remove waste, improve efficiency and increase profitability.

Phone: (646) 883-2927